Gearco’s Commitment - Guaranteed Implementation
Guaranteed Implementation: Gearco’s Commitment to Seamless Onboarding and Long-Term Success
In extended stay property management, implementation is everything. A platform can be packed with features, but if it’s not implemented correctly, the result is confusion, disruption, and missed revenue. That’s why Gearco doesn’t just offer software — we guarantee your success from day one.
Our Guaranteed Implementation process is purpose-built for extended stay operations. It’s not a generic onboarding checklist—it’s a tailored, step-by-step experience led by specialists who understand your business, your pace, and your pressure points. Whether you’re transitioning from another system or opening a new property, Gearco ensures your team is ready, your data is intact, and your operations are aligned before you go live.
A Platform Backed by a Proven Process
Gearco was founded in 1996 with one mission: to solve the operational complexity of extended stay. Over the years, we’ve learned what works — and what doesn’t — when it comes to launching a new property management system.
Our implementation isn’t rushed or cookie-cutter. It’s structured, role-based, and hands-on, guiding your staff through everything from high-level system navigation to the details that make your day-to-day run smoothly. And we do it all with one goal: to help your team gain confidence and competence using Gearco from the very start.
What Guaranteed Implementation Really Means
When you sign on with Gearco, you’re assigned a dedicated implementation specialist who becomes your go-to resource throughout the entire onboarding process. This person doesn’t just know the system — they understand how extended stay really operates. They’ve helped hundreds of properties just like yours launch cleanly and profitably.
Here's what your onboarding can include:
- Room Setup: We’ll help you configure your full room inventory — including custom types, rates, and settings—to reflect your property layout and pricing strategy accurately. Whether you're managing nightly, weekly, or long-term rate structures, Gearco's tools are flexible and built to scale.
- Rate Configuration: Our team will assist in setting up your rate plans, promotional rates, and billing intervals (cash or accrual), ensuring each one is properly linked to folios, revenue tracking, and taxes.
- Importing Existing Guests: Switching systems doesn’t mean starting over. We handle the import of your current guest data — including folio balances, historical notes, and reservation status — so there's no disruption in service or loss of important records.
- User Role Setup and Security Controls: Your team will be assigned user roles based on job function, from housekeeping to GMs to corporate-level oversight. Gearco’s SecurePoint™ and Cloud Verify security models are configured to ensure safe, role-based access from day one.
- Onsite Equipment Setup: Hardware provisioning, device configuration, and physical installation support for networked devices, terminals, and peripherals.
- Online Reservations Integration: Seamless setup of online booking tools with real-time availability, rate sync, and confirmation workflows.
- Consulting & Operational Advice: Expert guidance tailored to extended stay operations—covering best practices, workflow design, revenue strategy, and process optimization.
- Training by Role: Our training is structured to match your operational flow. Front desk staff, property managers, and regional leaders each receive role-specific instruction focused on the features they use most — making the learning curve shorter and the adoption rate faster.
- Milestone Tracking: From initial setup to go-live, every phase is documented and tracked. You’ll know what’s been completed, what’s next, and when your team is ready.
- Live Go-Live Support: On your go-live day, our team is by your side (virtually or in-person) to ensure everything runs smoothly. Questions are answered in real time, and any last-minute adjustments are handled immediately.
- Post-Launch Success Check-ins: After you’re live, we don’t disappear. Our success team checks in to confirm everything is running as expected, usage is where it should be, and your team feels confident in the system.
Why It Matters
Too many systems are sold with promises of "easy setup" — only for properties to struggle through clunky transitions, untrained staff, or misconfigured billing structures. That costs time, money, and guest trust.
Gearco’s Guaranteed Implementation removes the guesswork. You won’t have to wonder if your rooms are set up correctly, if your rates are calculating properly, or if your front desk team really knows what they’re doing. We handle the heavy lifting, ensure proper training, and stand behind the result.
Most importantly, a successful implementation means:
- Fewer billing errors
- Reduced staff frustration
- Faster time to full adoption
- Better guest experiences from day one
- When your foundation is solid, everything else runs smoother.
More Than Software — A Partnership
At Gearco, we see implementation as the beginning of a long-term relationship — not a transaction. Our clients stay with us because we don’t just get them live — we help them grow. With more than 23 million stays transacted, a 96% customer satisfaction rate, and a 95% client retention rate, our results speak for themselves.
Ongoing Support for Operational Change and Training
Implementation doesn’t end at go-live. At Gearco, we understand that operations evolve — and so should your support. That’s why your Implementation team remains an active partner, ready to assist with any changes to your processes, staffing, or workflows. Whether you’re rolling out a new operational strategy, onboarding new team members, or refining your training approach, our specialists are here to consult, retrain, and help align the system to your current needs. It’s not just about keeping up — it’s about continually optimizing for success.
Collaboration with Development for Tailored Solutions
Sometimes, success calls for more than configuration — it calls for innovation. When your business needs go beyond current system capabilities, Gearco’s Development team is ready to engage. We work directly with clients to evaluate requirements, provide technical consultation, and plan potential enhancements that align with both your goals and our platform roadmap. Whether it's a small workflow tweak or a larger custom feature, our collaborative development process ensures your voice is heard and your solution is built to last.
Final Words
With Gearco’s Guaranteed Implementation, your team is never left guessing, your data is always respected, and your success is always the goal. Let us take the guesswork out of going live — because your extended stay operation deserves more than a login. It deserves a launch that works.








